Orders and satisfaction
What if my order isn’t right?
If your cup isn’t right, tell me and I’ll make it right. Write to me at hello@mayana.ca and depending on the issue I’ll replace the product or refund it.
My order arrived damaged or melted. What should I do?
Because of the nature of my Drinking Chocolate products (powder, untempered), the chocolate may clump if exposed to sunlight or heat during transportation or storage. If this is the case, the chocolate will dissolve in the hot liquid and it’ll still taste good. If you still have questions or concerns, feel free to reach out to me at hello@mayana.ca and I’ll make it right.
Can I change or cancel my order?
If your order hasn’t shipped yet, yes. Email me as soon as you can at hello@mayana.ca and I’ll adjust the address, the items, or cancel it entirely. Once a parcel is with Canada Post, I can’t redirect it, but we’ll sort out whatever’s needed when it arrives.
Can I send an order as a gift?
Absolutely. Leave a note at checkout, and I’ll include it, handwritten. No prices/invoices go in the box.
Shipping
How much is shipping?
Shipping is based on where you are: $17 in Ontario, $20 to Quebec, $23 to the rest of Canada, and $35 to the territories. Orders of $150 or more ship free anywhere in Canada.
When will my order ship?
I’ll do my best to send your order on its way within 3 business days, and I’ll email you as soon as it’s been sent.
How long will my order take to arrive?
Orders ship with Canada Post. From the ship date, delivery typically takes 1 to 3 business days in Ontario, 2 to 4 to Quebec, and 4 to 9 to the Atlantic provinces and Western Canada. You’ll receive tracking as soon as your parcel is on its way.
How do you protect the chocolate in summer?
From June through September, every order ships with heat protection (insulating bag and ice pack) to keep the cacao in good condition, and a $5 fee is added at checkout to cover it.
Do you ship outside Canada?
Not at the moment. MAYANA® ships within Canada only. If you’re elsewhere, write to me at hello@mayana.ca, and I’ll let you know if that changes.
Can I pick up my order?
Yes, local pickup is available in St. Marys, Ontario. Choose it at checkout and I’ll email you to arrange a pickup time.
Wholesale
Do you offer wholesale?
Yes. MAYANA® is served and stocked in a growing number of cafés and shops. If you’d like to carry it or serve it in your business, write to me at maria@mayana.ca and I’ll send the details.